Shipping Policy

Welcome to Kama Muta! To ensure you receive your products quickly and safely, we have established the following shipping policy:

1. Processing Time

  • Order Processing: All orders will be processed and shipped within 3-30 business days. (For handmade items, processing time may vary if stock is unavailable.) Please note that weekends and public holidays may extend processing times.
  • Order Confirmation: You will receive a confirmation email with tracking information once your order has been processed.

2. Shipping Coverage

  • Domestic Shipping: We offer nationwide delivery, ensuring that you can receive your desired items wherever you are.
  • International Shipping: We also provide international shipping. Costs and delivery times vary by destination country.

3. Shipping Methods and Timeframes

  • Standard Shipping: Estimated delivery time is 3-60 business days. (For handmade items, delivery may take longer if stock is unavailable.) Shipping costs are calculated based on order value and shipping address.
  • Expedited Shipping: If you need faster delivery, choose expedited shipping, which delivers within 1-3 business days. Additional charges apply and will be displayed at checkout.
  • Free Shipping: We offer free standard shipping for eligible orders, typically those that meet a minimum order value.

4. Shipping Fees

  • Shipping fees are automatically calculated based on your order total and shipping address and will be displayed during checkout.
  • For international orders, customs duties and import taxes may apply. These fees are the responsibility of the recipient.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order status on our website or the shipping provider's website.

6. Shipping Issues

  • Delays or Lost Orders: If your order does not arrive within the expected timeframe, please contact us immediately. We will work with the shipping provider to resolve the issue.
  • Incorrect Address: Ensure that your shipping address is accurate at the time of purchase. If there is an error, please contact us promptly for assistance.

7. Order Cancellation and Modifications

  • If you need to modify or cancel your order, please contact us before the order is shipped. Once an order has been shipped, cancellations or modifications are not possible. However, you may return the item in accordance with our return policy.

8. Multi-Warehouse Delivery

  • To ensure faster and more efficient order fulfillment, we ship from multiple warehouses. Your order may be split into separate shipments if items are stored in different locations. In such cases, you will receive multiple tracking numbers, and your packages may arrive at different times. We appreciate your understanding and patience. If you have any questions regarding your shipments, please contact our customer support team.

We are dedicated to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team. Thank you for your trust and support!