Return and Refund Policy

Thank you for shopping with us. To ensure your satisfaction with your purchase, we have established the following return and refund policy. If you are not satisfied with the items you received, please refer to the guidelines below for returns or refund requests.

1. Conditions for Returns

  • Returns must be requested within 30 days of receiving the item.
  • Items must be in their original, unused condition, including all original packaging, tags, and accessories.
  • Returns are not accepted in the following cases:
    • Items that have been used, damaged, or missing original packaging.
    • Customized items or items from specific promotional events (unless otherwise stated).

2. Return Process

  • Contact Customer Service: Before initiating a return, please contact us via our customer service email or phone, providing your order number and reason for return. We will provide you with the return address and further instructions.
  • Prepare the Return: Ensure the item is securely repackaged and include the original order confirmation or proof of purchase.
  • Return Shipping Costs:
    • If the return is due to quality issues or shipping errors, we will cover the return shipping cost.
    • If the return is due to personal reasons (e.g., dissatisfaction or change of mind), the return shipping cost will be borne by the customer.

3. Refund Policy

  • Once we receive and inspect your returned item, you will receive a confirmation email regarding whether your return qualifies for a refund.
  • Refund Timeline: If eligible, refunds will be processed within 5-10 business days to your original payment method. The exact time may vary depending on your payment method or bank.
  • Deductions: If the item does not meet the return conditions (e.g., damaged or missing components), we reserve the right to deduct a corresponding fee or deny the refund.

4. Exchange Policy

  • If the item you received is defective or incorrect, you may opt for a return or exchange. Please contact our customer service team with your order number and a description of the issue. We will arrange a replacement promptly.
  • If the requested replacement item is out of stock, we will offer a refund or suggest alternative products for replacement.

5. Undelivered Orders

  • If you have not received your order within the expected delivery time, please contact us promptly. We will work with the shipping provider to resolve the issue. For confirmed lost orders, we will provide a full refund or re-ship the item.

6. Exceptions

  • Certain customized items, special offers, or products from limited-time promotions may have specific return or refund terms. Please refer to the product page for details or contact our customer service team for clarification.